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Home > Privacy Policy

Privacy Policy


Our Commitment

We are committed to protecting your privacy and maintaining the security of any personal information received from you.

We strictly adhere to the requirements of the Data Protection Act and other related legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

The information we collect

This notice applies to all information collected or submitted on this website or through direct orders. When you Request information or services from us, we will ask you for the following personal or company information:

  • Name
  • Address
  • Email address
  • Phone Number
We Do NOT Collect or store:
  • Credit/Debit card information
  • Any sensitive personal information


Your pictures

You may also send us pictures of our products which you are using, and which may include individuals within the image. You are responsible for obtaining consent from the individuals concerned and by sending those pictures to us, you are passing on their consent for us to use their image. We will then store and present these on a secure website. If you need to have your images removed, please contact us.

How we store it

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of your information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All information is held in a secure manner on security-tested systems and storage in the United Kingdom and Europe. We will never transfer your information outside the European Economic Area (EEA) without your prior consent.

How We Use Information

We use the information you provide to fulfil your requests and orders, and to allow us to monitor and improve our services to you. We may also look for your details online to identify if we may be able to help you in the future. We do not share this information with any third-parties and we will only contact you with your consent.

We never use personally identifiable information provided to us in ways unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We do not collect sensitive information about you and we recommend you do not provide it to us.

How Long We Keep It For

Having reviewed the information we require, we keep it in our systems for no longer than absolutely necessary and regularly destroy or anonymise it according to our Data Protection Policy.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Your interaction with this website is collected using cookies by Google as part of Google Analytics and is protected under their standard privacy policy here. For further information visit www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

How To Access Or Correct Your Information

If you would like to have access to your information, to alter it or remove it, or exercise any other legal right under the UK Data Protection Act, please write to:

Ms. Jeanette Ashley,
Protex Fasteners Ltd.,
Arrow Road,
Redditch,
Worcestershire,
B98 8PA

or via email to j.ashley.dpo@protex.com

Once we have verified your identity and eligibility to access the information you request, we will happily answer your request within 30 days at no charge to yourself.

This Privacy Policy was last updated on 22nd May, 2018

To download our GDPR Compliance Statement click here

World renowned manufacturer and supplier of fastening products for over 60 years